Where does DAMROTECH deliver?
We deliver to Germany, Luxembourg and Austria.
How much does shipping cost?
Standard shipping to Germany and Luxembourg costs €4.90 and is free for orders of €39 or more. Standard shipping to Austria costs €5.90 and is free for orders of €59 or more. Express shipping to Germany and Luxembourg is available for €9.99. All prices include statutory VAT.
How long does delivery take?
Standard shipping takes 3–5 working days, express shipping (Germany and Luxembourg) 1–2 working days. For prepayment, the delivery period begins on the day after the payment order is issued; for all other payment methods, on the day after the contract is concluded.
Which payment methods can I use?
You can pay with Visa, Mastercard, Maestro, American Express, Union Pay, Apple Pay, Google Pay, Shop Pay and Klarna.
Can I collect my order myself?
Yes. By prior appointment on +352 26 94 55 15 or at info@damrotech.com you can collect your order free of charge at 42, rue Gabriel Lippmann, 6947 Niederanven, Luxembourg.
Can I withdraw from my order?
Yes, you have a right of withdrawal of 14 days from receipt of the goods. You can declare your withdrawal easily via the “Withdraw from contract” button at the bottom of every page or inform us by e-mail at info@damrotech.com. You bear the direct costs of returning the goods. All details can be found in our withdrawal policy.
Are the products genuine?
Yes. We sell only genuine products from the respective manufacturers, for example Jura, Melitta, De'Longhi, Siemens, Kärcher, Lavazza or Dallmayr.
Are larger orders shipped in several parcels?
If an order exceeds the maximum weight per parcel (Germany 29 kg, Luxembourg 14 kg, Austria 10 kg), it is split into several parcels; shipping costs are then charged per parcel.
How do I reach customer service?
By e-mail at info@damrotech.com or by phone on +352 26 94 55 15. We are happy to help.